MEDICAL ADVICE DISCLAIMER
The information on this website (including text, images, graphics, and other content) is provided for general informational and educational purposes only. It is not intended as, and should not be relied on as, medical advice, diagnosis, or treatment. Always seek advice from your GP/doctor or another qualified healthcare professional regarding any medical condition, symptoms, or treatment options. Do not ignore or delay seeking professional advice because of something you have read on this website. Always speak to a healthcare professional before starting any new health-related programme or regimen.
Terms and Conditions
The following terms and conditions apply to all clients.
Payments
We may ask for full payment or a deposit at the time of booking an appointment to secure your booking.
Punctuality and Late Arrivals
Please arrive on time for your appointment. If you are more than 10 minutes late, your consultation/treatment may be cut short, but you will still be charged the full price. If it is not possible to shorten the consultation/treatment, you will be asked to rearrange your appointment and you will lose the amount paid.
No-Shows
If you do not show up to your appointment, you will lose the amount paid. Full payment will be required upon your next booking. Please note, all no-shows will be recorded.
Cancellations
If you want to cancel your appointment, this must be done at least 48 hours before your appointment, or you will lose the amount paid. If you cancel before the 48 hours and would like a refund, please contact our Centre, as this is not done automatically and we will need to process the payment. Alternatively, we can retain the amount you have paid and apply it to your next booking.
Rearranging Appointments
If you wish to rearrange your appointment, this must be done at least 48 hours before the appointment time. If rearrangement is necessary, please provide as much notice as possible to minimise disruption.
Right to Refuse Service
We have the right to refuse service if you are under the influence of drugs or alcohol, if you behave in a rude or aggressive manner, if you are unable to have screening/treatment due to health reasons or contraindications, or if you have previously left without paying.
Purchase of Supplements
Any retail supplements must be paid for in full at the time of purchase or ordering.
Price Alteration
We reserve the right to alter prices without prior notice.
Smoking
Please note that it is illegal to smoke anywhere in our Centre.
Medical Conditions
Please inform your therapist of any medical condition – including pregnancy, epilepsy, heart and circulation problems, infectious diseases, or cancer – prior to booking, as some screenings/treatments may not be appropriate for you. After booking, you will be asked to complete and sign a questionnaire prior to your consultation/treatment.
Mobile Phones
In the interest of your comfort, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at our Centre.
Personal Items
Please ensure you retrieve all your personal items before leaving the premises, as we cannot be held responsible for lost items.
Privacy Policy
Lemon Wellness – TIEPS Limited
This Privacy Policy explains how TIEPS Limited (“we”, “us” or “our”), trading as Lemon Wellness, collects, uses and protects personal information when you visit the Lemon Wellness website at lemonwellness.co.uk, book an appointment through the website, complete a pre-consultation questionnaire, communicate with us in connection with an appointment, or otherwise provide personal information to us in connection with the services we provide.
Some of the services available through the Lemon Wellness website are provided under the Lemon Well Med name. Lemon Well Med is a trading style used by TIEPS Limited. TIEPS Limited remains the data controller responsible for your personal information.
We are committed to handling personal information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
TIEPS Limited
Trading as: Lemon Wellness and Lemon Well Med
Registered office:
10–12 Mulberry Green
Harlow
CM17 0ET
United Kingdom
Telephone: 07468 433411
Email: info@tieps.com
TIEPS Limited is the data controller responsible for the personal information collected through the Lemon Wellness website and processed in connection with appointments and services provided by Lemon Well Med.
We do not have a designated Data Protection Officer (DPO). If you have any questions about how we collect or use your personal information, please contact us using the details above.
2. What personal information we collect
The information we collect depends on how you interact with us and the services you request.
Website and appointment bookings
When you book an appointment through the Lemon Wellness website, we may collect:
- your name;
- telephone number;
- email address;
- appointment date and time;
- the service you have booked; and
- information necessary to manage or communicate with you about your appointment.
We do not normally collect health information or other special-category personal data through the standard website appointment-booking process.
We do not take payments directly through the Lemon Wellness website.
Pre-consultation questionnaires and eligibility information
Before certain appointments, we may ask you to complete a pre-consultation questionnaire.
Depending on the service requested, this may include information concerning:
- your health and medical history;
- relevant medical conditions;
- medications and supplements;
- pregnancy status;
- implanted medical devices;
- contraindications;
- injuries or other relevant circumstances; and
- other information necessary to assess whether a service is appropriate and safe for you.
This information may constitute special-category personal data, particularly information concerning your health.
We collect this information only where it is necessary for purposes such as assessing eligibility and contraindications, preparing for and providing the requested service safely, and maintaining appropriate client records.
Information provided during or after an appointment
We may also collect information that you provide during or after an appointment, including information relating to:
- the service provided;
- relevant health or wellbeing information;
- recommendations or guidance provided;
- follow-up communications; and
- administrative matters relating to your appointment or service.
Communications
We may communicate with you by:
- email;
- telephone;
- WhatsApp; and
- other communication methods that you choose to use when contacting us.
We use these communication methods primarily to manage appointments, respond to enquiries, provide information relating to a service and communicate with you where necessary in connection with your appointment.
Website and cookie information
When you visit our website, cookies and similar technologies may collect certain information about your device and use of the website, depending on the cookies and services enabled on the website and your cookie preferences.
This may include:
- IP address;
- browser and device information;
- information about how you navigate and use the website; and
- information relating to your cookie preferences.
3. How we use your personal information
We may use personal information for the following purposes.
Managing appointments and providing services
We use your information to:
- process and manage your booking;
- send appointment confirmations and reminders;
- contact you about your appointment;
- communicate with you by email, telephone or WhatsApp where appropriate;
- respond to queries relating to your booking;
- arrange practical matters relating to your appointment;
- assess eligibility and relevant contraindications;
- prepare for and provide the service you have requested;
- maintain appropriate client records; and
- provide appropriate follow-up information relating to a service.
Health and safety
Where you provide health or other sensitive information, we may use it to:
- assess whether a service is suitable for you;
- identify relevant contraindications;
- determine whether an appointment should proceed;
- provide the requested service safely; and
- advise you when it may be appropriate to seek advice from a qualified healthcare professional.
We do not use this information to provide a medical diagnosis.
Operating and improving our website
We may use website-related information to:
- operate and maintain our website;
- ensure that the website functions correctly;
- understand how visitors use the website;
- improve the website and user experience; and
- manage your cookie preferences.
Legal and administrative purposes
We may process personal information where necessary to:
- comply with legal or regulatory obligations;
- maintain appropriate business, financial and accounting records;
- establish, exercise or defend legal claims;
- protect our business, website and users from fraud, misuse or other unlawful activity; and
- enforce our terms and protect our rights.
Marketing
We may from time to time send marketing communications about our services, offers or other relevant information.
Marketing communications are managed separately from the appointment-booking process.
Where consent is required, we will obtain the appropriate consent before sending marketing communications. Where applicable, we may rely on the limited “soft opt-in” rules for existing customers or prospective customers, provided that all applicable legal requirements are met.
Appointment confirmations, reminders, administrative messages and other communications necessary for managing a service are not treated as marketing communications merely because they are sent by email, telephone or WhatsApp.
You can opt out of marketing communications at any time.
4. Our lawful bases for processing personal information
We use the lawful basis that applies to the particular purpose for which personal information is processed.
Contract and steps before entering into a contract
We may process personal information where this is necessary to arrange, manage and provide a service that you have requested, or to take steps at your request before providing that service.
This may include using your name, telephone number, email address and appointment information to arrange and administer your appointment.
Legitimate interests
We may process personal information where this is necessary for our legitimate interests, such as:
- administering and managing our business;
- maintaining appropriate business records;
- responding to enquiries;
- improving our services and website;
- maintaining the security of our systems;
- preventing fraud or misuse;
- establishing, exercising or defending legal claims; and
- communicating with existing clients about relevant administrative matters.
When relying on legitimate interests, we consider whether our interests are balanced against your rights and interests.
Legal obligation
We may process personal information where this is necessary to comply with a legal or regulatory obligation.
Consent
Where we rely on consent, we will request it in a clear and specific manner.
You have the right to withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Consent may be used, for example, for certain non-essential cookies, direct marketing where required, and the processing of health information where explicit consent is required.
5. Health and special-category information
Some of the services provided through Lemon Well Med require us to collect information concerning your health or other information that may constitute special-category personal data under the UK GDPR.
This may be necessary to assess eligibility, identify contraindications, prepare for a service, provide the service safely and maintain appropriate client records.
Where we process health information on the basis of explicit consent, we will obtain that consent separately and clearly from the general information contained in this Privacy Policy.
You may withdraw explicit consent at any time. However, if the information is necessary to determine whether a service is safe or appropriate for you, withdrawing consent may mean that we cannot provide that service.
We limit access to health information to authorised persons who need it for legitimate purposes and apply appropriate technical and organisational measures to protect it.
We do not sell health information or use it for unrelated marketing purposes.
6. Appointment booking, CRM and communication systems
We use Zoho Bookings to manage appointments made through the Lemon Wellness website.
The information provided when making an appointment, including your name, telephone number, email address and appointment details, is processed through Zoho Bookings for the purpose of arranging and managing your appointment and related communications.
We also use Zoho CRM to manage customer and business contact information and, where applicable, marketing communications.
We may use email, telephone and WhatsApp to communicate with you about your appointment or the services you have requested.
Where third-party communication services are used, those providers may process personal information in accordance with their own privacy policies and applicable data protection arrangements.
We do not use the standard website booking process to collect health information unless a specific form or questionnaire expressly requests such information.
7. Cloud storage
We use Box as a cloud-based storage platform for certain business and client records.
Depending on the nature of the record, information stored through Box may include personal information and information relating to services provided to clients.
We take appropriate measures to protect information stored through Box and restrict access to authorised persons who need access for legitimate business purposes.
Where a third-party cloud storage provider processes personal information on our behalf, we require appropriate contractual and data protection arrangements where applicable.
8. Who we share personal information with
We may share personal information with trusted service providers where this is necessary to operate our business, manage appointments, communicate with clients or provide our services.
These may include:
- appointment booking and scheduling providers, such as Zoho Bookings;
- CRM and business management providers, such as Zoho CRM;
- cloud storage providers, such as Box;
- email, telephone and messaging service providers, where necessary to communicate with you;
- website hosting and IT service providers;
- accounting and professional advisers;
- insurers or other professional service providers where reasonably necessary;
- legal, regulatory or law-enforcement authorities where we are legally required or permitted to do so.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.
We do not sell your personal information.
Wegamed and other equipment manufacturers
Where a service uses a Wegamed device or other equipment, the manufacturer or equipment provider does not automatically receive the personal information collected by Lemon Well Med.
Where a manufacturer or equipment provider does not receive or process your personal information on our behalf, it is not treated as a recipient or processor of your personal information under this Privacy Policy.
9. Where your information is stored and international transfers
We use cloud-based services to store and process personal information, including Zoho and Box.
Depending on the service, configuration and circumstances, personal information may be stored or processed in the United Kingdom, the European Economic Area (EEA) or other countries.
Zoho provides its relevant European services through its European data-centre environment. Certain limited support or technical activities may involve authorised personnel located outside the EEA.
Box and other technology providers may also process information internationally.
Where personal information is transferred outside the UK in circumstances that constitute a restricted transfer under UK data protection law, we will ensure that an appropriate lawful transfer mechanism and safeguards are in place, such as UK adequacy regulations, appropriate contractual safeguards, the UK International Data Transfer Agreement or Addendum, applicable Binding Corporate Rules, or another lawful mechanism recognised under UK data protection law.
10. How long we keep your information
We retain personal information only for as long as necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, regulatory and legitimate business requirements.
Different categories of information may be retained for different periods depending on:
- the nature of the information;
- the purpose for which it was collected;
- the nature of the service provided;
- our legal and regulatory obligations;
- the need to maintain appropriate client records; and
- the need to establish, exercise or defend legal claims.
Our retention periods are reviewed periodically.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it unless there is a lawful reason for retaining it for longer.
Cookie-related information may have different retention periods depending on the type of cookie or technology involved.
11. Cookies
Our website uses cookies and similar technologies.
We currently use CookieYes as our cookie consent management platform. CookieYes helps us display information about cookies and manage and record visitors’ cookie preferences.
At present, CookieYes is used for cookie consent management. Its availability on our website does not mean that we necessarily use all categories of cookies supported by the platform.
The cookies and similar technologies actually used on our website depend on the functionality and services enabled on the website.
Where consent is required, we will obtain your consent before placing non-essential cookies on your device.
You can change or withdraw your cookie preferences at any time using the cookie settings available on our website.
12. Your data protection rights
Under UK data protection law, you may have the following rights, depending on the circumstances:
Right of access – You can ask for a copy of your personal information.
Right to rectification – You can ask us to correct personal information that you believe is inaccurate or incomplete.
Right to erasure – You can ask us to delete your personal information in certain circumstances.
Right to restriction of processing – You can ask us to restrict how we use your personal information in certain circumstances.
Right to object – You can object to certain types of processing, including direct marketing.
Right to data portability – In certain circumstances, you can ask us to provide your personal information in a structured, commonly used and machine-readable format, or ask us to transfer it to another organisation.
Right to withdraw consent – Where we rely on consent, you can withdraw your consent at any time.
You will not normally have to pay a fee to exercise your data protection rights.
We may need to verify your identity before responding to a request.
To exercise any of these rights, please contact us using the details provided at the beginning of this Privacy Policy.
We will normally respond to a valid request within one month, although this period may be extended where permitted by law for complex or multiple requests.
13. Direct marketing
If you receive direct marketing communications from Lemon Wellness or Lemon Well Med, you can opt out at any time.
Marketing emails will include an appropriate unsubscribe option. Where marketing is sent by another electronic communication method, we will provide an appropriate and straightforward way to opt out.
Where we rely on consent for direct marketing, you can withdraw that consent at any time.
Where we rely on the applicable soft opt-in rules for similar products or services, you can opt out of those marketing communications at the time your contact details are collected and in every subsequent marketing communication.
Booking an appointment does not automatically mean that you have consented to receive marketing communications where consent is required.
Administrative communications relating to an appointment or service, such as booking confirmations, reminders or necessary service information, are separate from direct marketing.
14. If you do not provide requested information
Some information is necessary for us to arrange and provide our services safely and appropriately.
Where we need particular information to assess eligibility, contraindications or suitability for a service, you may not be able to proceed with the appointment if you do not provide the requested information.
Where this applies, we will explain why the information is necessary and, where appropriate, what may happen if it is not provided.
You should provide accurate and complete information when completing a pre-consultation questionnaire or providing health information relevant to a service.
15. Automated decision-making
We do not use your personal information to make decisions about you based solely on automated processing, including profiling, that produce legal or similarly significant effects.
16. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people who need it for legitimate business purposes or to provide services on our behalf.
Access to client records containing sensitive or health information is restricted to authorised persons who require access for legitimate purposes.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
17. Complaints
If you have concerns about how we have collected or used your personal information, please contact us first using the details provided above so that we can investigate your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Website: ico.org.uk
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, data-processing arrangements or legal requirements.
The latest version will always be published on this page.
Last updated: September 2026