MEDICAL ADVICE DISCLAIMER

The information on this website (including text, images, graphics, and other content) is provided for general informational and educational purposes only. It is not intended as, and should not be relied on as, medical advice, diagnosis, or treatment. Always seek advice from your GP/doctor or another qualified healthcare professional regarding any medical condition, symptoms, or treatment options. Do not ignore or delay seeking professional advice because of something you have read on this website. Always speak to a healthcare professional before starting any new health-related programme or regimen.

Terms and Conditions

 

The following terms and conditions apply to all clients.

Payments

We may ask for full payment or a deposit at the time of booking an appointment to secure your booking.

Punctuality and Late Arrivals

Please arrive on time for your appointment. If you are more than 10 minutes late, your consultation/treatment may be cut short, but you will still be charged the full price. If it is not possible to shorten the consultation/treatment, you will be asked to rearrange your appointment and you will lose the amount paid.

No-Shows

If you do not show up to your appointment, you will lose the amount paid. Full payment will be required upon your next booking. Please note, all no-shows will be recorded.

Cancellations

If you want to cancel your appointment, this must be done at least 48 hours before your appointment, or you will lose the amount paid. If you cancel before the 48 hours and would like a refund, please contact our Centre, as this is not done automatically and we will need to process the payment. Alternatively, we can retain the amount you have paid and apply it to your next booking.

Rearranging Appointments

If you wish to rearrange your appointment, this must be done at least 48 hours before the appointment time. If rearrangement is necessary, please provide as much notice as possible to minimise disruption.

Right to Refuse Service

We have the right to refuse service if you are under the influence of drugs or alcohol, if you behave in a rude or aggressive manner, if you are unable to have screening/treatment due to health reasons or contraindications, or if you have previously left without paying.

Purchase of Supplements

Any retail supplements must be paid for in full at the time of purchase or ordering.

Price Alteration

We reserve the right to alter prices without prior notice.

Smoking

Please note that it is illegal to smoke anywhere in our Centre.

Medical Conditions

Please inform your therapist of any medical condition – including pregnancy, epilepsy, heart and circulation problems, infectious diseases, or cancer – prior to booking, as some screenings/treatments may not be appropriate for you. After booking, you will be asked to complete and sign a questionnaire prior to your consultation/treatment.

Mobile Phones

In the interest of your comfort, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at our Centre.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises, as we cannot be held responsible for lost items.

GDPR

How we use your data

At Lemon Wellness Centre, we take your privacy seriously. We protect your personal data in compliance with the UK GDPR and the Data Protection Act 2018.

We use your personal data for the following purposes:

  • To process your orders
  • To provide customer support and respond to enquiries
  • To comply with legal obligations (e.g. tax and accounting)
  • To send important service-related communications

We do not sell or rent your personal data to third parties.

Sharing your data

We may share your data with trusted third parties, including:

  • Payment processors (e.g. Stripe, PayPal)
  • Hosting and IT service providers
  • Professional advisers (e.g. accountants, legal advisers)
  • Regulatory authorities, if required by law

All third parties are required to keep your data secure and use it only for the purposes we specify.

Cookies

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